At Leafsloom, operated by Bytenest Solutions, we are dedicated to offering a reliable and transparent shopping experience. We value the trust you place in us and believe that every customer deserves fair treatment. This Grievance Redressal Policy has been created to ensure that any concern you may have is addressed promptly, respectfully, and in line with applicable laws.
A grievance refers to any concern or dissatisfaction you may face while shopping with us, where you seek a resolution. This may include issues such as product quality, defective or damaged items, delays or mistakes in delivery, payment problems, return or refund concerns, customer service dissatisfaction, or queries regarding our policies.
If you experience any issue, we encourage you to contact us through our support channels. The process is simple:
Visit Our Help Centre or Contact Us Page
Go to the "Help Centre" or "Contact Us" section on our website or mobile app.
Select the Relevant Category
Choose the topic that best describes your issue.
Submit Your Query
Share your order ID, a clear description of the issue, and any supporting documents or photos that can help us review the matter.
Once your request is submitted, our support team will carefully assess the concern and respond to you with the next steps.
Escalation to Grievance Officer
If your concern is not resolved to your satisfaction by our customer support team, you may escalate it to our designated Grievance Redressal Officer. This role has been appointed in compliance with the Information Technology Act, 2000 and other applicable laws.
The Grievance Officer is responsible for ensuring that complaints are handled fairly and transparently. You can reach the Grievance Officer by writing to us at: bytenestsolutions@gmail.com.
Acknowledgement: We will acknowledge your grievance within 48 hours of receiving it.
Unique Reference ID: A unique grievance ID will be generated and shared with you so you can track your complaint status.
Resolution Timeline: Our team, together with the Grievance Officer, will aim to resolve your grievance within 7 working days or within the period required by applicable laws.
Communication: You will receive regular updates on the progress of your grievance through your registered contact details.
A grievance will be considered closed in the following situations:
When a satisfactory resolution has been provided to you.
When you do not respond to our communications within a reasonable time after a resolution has been offered.
When a final resolution is communicated in line with our policies and legal requirements.
For any queries or to raise a grievance, please contact us at: bytenestsolutions@gmail.com.